You will be directed to a Order Confirmation page with a link that says Click to Download just after your order has been completed.There will be two different places you may download from: If you do not already have the product installed on your computer, you will need to download the program prior to activating it. Provide Technical Support with the Installation Code and Key and you will be provided with an Activation Code that can be used to unlock your product.Contact Technical Support - please note that directly phoning technical support is no longer available, you must use the on-line Ask a Question form.You will be offered an Installation Code and your Key with a blank Activation Code field.Click the 'Already Purchased?' button.If you have any problems with the above procedure, an alternate option is to physically disconnect the Network Interface Cable from either the back of the computer or the hub that it is connected to. Right click on the Local Area Connection icon and choose Disable. Double click on Network connections (if in Category view, click on Network and Internet Connections, and then on Network connections on the following screen).Ĭ. With broadband accounts, disable the network connection option by doing the following:ī. Disconnect the computer from the internet (with dial up accounts, just disconnect the dial up connection.** If you get any errors or have problems activating the product online, follow the instructions below: You will get a confirmation asking if you would like to Save or Print your activation information.Enter your serial number and click 'Connect'. You will get a dialog with a button titled 'Already Purchased? Click here to enter your serial number.'.If you already have the product installed on your computer, you may use your serial/purchase key to activate the program. Please follow the instructions for your current scenario. I do not currently have the product installed on my computer.

I already have the product installed on my computer. This article contains two sets of instructions:

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